Cancel clearly. Refund cleanly.

More than 48 hours before departure

Free cancellation. Everything you have paid, deposit included, comes back in full.

Inside 48 hours

You cover only what our operator charges us for the empty seat, usually half the trip price. We tell you the exact figure in writing before you confirm, and we add nothing of our own.

Weather or harbour closure

If the captain or the authorities cancel, you choose: a full refund of everything paid, or a free new date. At any notice, always.

If we cancel

Same promise in full: everything back, or a free new date, your choice. If we ever make the mistake, we also make it right beyond the refund.

How refunds are paid

Refunds go back to the card you paid the deposit with. We start the transfer as soon as the cancellation is agreed, and your bank adds its own clearing time on top. The deposit is the only money we hold; the balance is paid after the trip, so in most cases there is simply nothing left to refund.

Moving a date instead

Plans shift, and moving a booking is usually easier than cancelling one. More than 48 hours out, we move your date free of charge, subject to the operator having seats. Inside 48 hours we will still try, and you only ever cover what the operator charges us. Just message us early: a short note on WhatsApp is enough.

One honest note about operators

Some specialised trips, such as private boats and multi-day journeys, carry the operator's own written terms, and those can differ from this page. If so, we say so on the trip page and in your confirmation before you pay anything. You will never discover different terms after paying.

Questions

Message +84 327 614 947 or email [email protected], between 7am to 11pm, every day (Vietnam time). A real person answers, and the figure you get back is the figure you pay.

Last updated: 23 September 2026.